Van Chevrolet

I made an 8 AM appointment a week ago to get an oil change on my truck and have them check a vibration noise coming from my muffler. I brought the truck in at 8 AM and received a ride back from the shuttle. At 12:30 PM I received a call from Van Chevrolet to give me an " update ". Not only have they not had time to check the vibration noise, they had not even done the oil change and said they would probably need to keep the truck overnight to be able to service it. I've never had to wait this long for an oil change! I told them to forget about checking for the noise and just do the oil change. They called me back an hour later and said they still hadn't had time to get me in. I told them to forget about it and went and picked up my truck. I definitely will not be going back to Van Chevrolet!

These guys are full blown dirt bags. My GF went there through the Costco program with the expectation of being treated with some respect and integrity. Not even remotely close. The car she wanted, at a price she could afford...was conveniently gone? But wait, they have a car that they could make "work", but it was at the "sale". Cue in the bait and switch. Promising to take care of her, they had a guy drive her to the tent sale where she some how ended up paying 4K over what the car was advertised for in multiple venues, plus 3500 for a warranty? When confronted about what appears to be fairy aggressive and less than honest sales tactics....specifically why she was charged over the advertised price, the sales staff passed the buck, feigned insult, promised to look into it, and failed to return calls as promised. Never heard a peep from them and not surprised. These guys are what gives car sales a bad name, don't trust them.